Terms of Service

Eligibility

You must be at least 16 years old (or the minimum age of digital consent in your country, if higher) to use the Service, and you must have the legal capacity to enter into a contract to buy a plan. If you use the Service on behalf of an organisation, you confirm you are authorised to accept these Terms for it, and "you" means that organisation.

You may not use the Service if you are subject to sanctions, or located in a country subject to an embargo, that would make doing so unlawful.

The Service

More AI is a desktop application that lets you work with AI models. It includes a chat interface, a "Cowork" workspace for files and documents, and a "Code" agent that can read and modify files and run commands in directories you choose. An optional account lets you sync some data across devices and view it in the web app.

You can supply your own API keys, or use model access included with a More AI plan or bought with credits. An account is optional for the core desktop app; sync, paid plans, and the web app require one.

We may change, add, limit, suspend, or discontinue any part of the Service, including individual models, features, and limits. We will give reasonable notice of a change that materially and adversely affects a paid plan you already hold, and if such a change is not acceptable to you, you may cancel as set out in the Refund Policy.

Plans, credits, and billing

The Service offers a free tier, paid subscription plans billed on a recurring basis, and credits you can buy in advance. What each plan includes — which classes of model it reaches, and the usage windows and limits that apply — is published in the app and may change as described above.

Merchant of record. All purchases are made from Paddle.com Market Limited, which acts as the merchant of record and authorised reseller for the Service. Paddle is the seller on your invoice, takes the payment, calculates and remits applicable taxes, and processes refunds. Your purchase is therefore also subject to Paddle's buyer terms and refund policy. We never receive your card details.

Prices and taxes. Prices are shown in the currency Paddle presents at checkout and may be exclusive or inclusive of VAT, sales tax, or equivalent, which Paddle determines from your billing country. We may change prices; a change takes effect for you at your next renewal, and we will give you notice before it does so that you can cancel first if you prefer.

Renewal and cancellation. Subscriptions renew automatically for successive periods at the then-current price until you cancel. You may cancel at any time, from the app or through the link in your Paddle receipt. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for, and is not cut short.

Failed payments. If a renewal payment fails, we may retry it, and may downgrade or suspend the paid features of your account until payment succeeds. Your data is not deleted because of a failed payment.

Changing plans. You may upgrade or downgrade. Where a change takes effect immediately, the amount is prorated and shown to you before you confirm it; where it takes effect at the next renewal, your current plan runs to the end of its period.

Credits. Credits are a prepaid balance used to meter usage of the model access we provide. Credits are a limited licence to use the Service, not money, not a deposit, and not a stored-value or payment instrument. They have no cash value, cannot be exchanged, transferred, resold, or withdrawn, and — except where the Refund Policy or mandatory law provides otherwise — are non-refundable once purchased. Credits do not expire while your account is open. If your account is terminated for breach of these Terms, any unused credits are forfeited.

Order of consumption. Where both a plan allowance and purchased credits are available, usage is drawn against your plan first and against credits after, unless the app tells you otherwise.

Gifts and redemption codes. A plan may be bought as a gift and redeemed with a code. A code is valid for the plan and period stated when it was issued, may be redeemed only once, and has no cash value. An unredeemed gift may be refunded to its buyer as set out in the Refund Policy; once redeemed, it is treated as that recipient's plan.

Refunds. Refunds, cancellations, and your statutory withdrawal rights are set out in full in our Refund Policy, which forms part of these Terms.

Your own API keys are outside all of this: usage on your own key is billed to you by that provider directly and is never metered or charged by us.

Fair use, limits, and shared capacity

Model access included with a plan is served from capacity we share across all users, and every plan is sold on the assumption of ordinary individual use by one person. Plans carry published rate and usage limits; we also apply limits to protect the Service.

We may throttle, queue, suspend, or refuse requests that threaten the stability of the Service or the experience of other users, that substantially exceed normal individual use, or that come from automated, scripted, or resold access. Sharing one account between multiple people, reselling or proxying the model access we provide, and using it to serve your own application or users are not permitted — see the Acceptable Use Policy.

Your API keys and third-party AI providers

Where you use the "bring your own key" model, you are responsible for obtaining your own API keys from AI providers (for example Anthropic, OpenAI, or Google), for keeping them secure, and for all usage and charges incurred under them. Your use of each provider is governed by that provider's own terms and policies, and you agree to comply with them. We are not responsible for third-party providers, their availability, their output, or any charges they bill you, and we do not refund them.

Agent, code, and automation features — your responsibility

The Service can act on your computer on your behalf: it can read, create, modify, and delete files, run terminal commands, execute code, control a paired browser, and (where you enable it) perform automated and remote-control actions. These capabilities are powerful and can cause irreversible changes or data loss.

You are solely responsible for the actions you authorise. The app provides permission controls (such as read-only, approval, and full-access modes); you should review actions before allowing them, keep backups, and only point the app at systems, files, and accounts you own or are authorised to use. You must not use these features to access, modify, or disrupt any system you are not authorised to use. We are not liable for changes the app makes at your direction.

Backups, data loss, and changes to your files

The Service — in particular its Cowork, Code, and automation features — can create, modify, overwrite, and delete files and make other changes on your computer at your direction. These changes can be irreversible and can result in the loss of, or damage to, your files, data, or systems.

You are responsible for maintaining your own backups of anything you value and for reviewing actions before you authorise them. To the fullest extent permitted by law, More AI is not responsible or liable for any loss of, corruption of, or damage to your files, data, configurations, or systems — including loss caused by Outputs, Actions, commands, bugs, errors, or any interruption or unavailability of the Service. The Service is provided with no guarantee that your data will be preserved, synced, or recoverable; keep independent copies of anything you cannot afford to lose.

AI output and automated actions

AI-generated output ("Outputs") can be inaccurate, incomplete, or unsuitable, and may contain material inaccuracies even when it appears accurate, detailed, or confident. Outputs may not reflect correct, current, or complete information, and the same is true of any actions the app performs on your behalf ("Actions"), including generated code that does not work or that has security issues. You should not rely on any Output or Action without independently confirming that it is accurate and appropriate for your situation.

You are solely responsible for reviewing, testing, and validating any Output — especially code — before you rely on it, run it, deploy it, or share it. The Service is not a substitute for professional advice (legal, medical, financial, or otherwise) and must not be relied upon as such. You use Outputs and Actions entirely at your own risk.

Outputs are generated by models and may not be unique; similar or identical output may be generated for other users. We make no representation that an Output is original or that using it does not infringe the rights of a third party.

Beta and experimental features

Some features are offered as alpha, beta, preview, or experimental. They are provided "as is", may be unstable or incomplete, may change or be withdrawn without notice, and are excluded from any commitment about availability. Using them is your choice and your risk.

Acceptable use

You agree to use the Service lawfully and in line with our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or terminate access for violations.

Your content

You retain all rights to the content you create, upload, or process with the Service ("Your Content"). We do not claim ownership of it. If you enable sync, you grant us a limited, worldwide, royalty-free licence to host, store, transmit, and display Your Content solely to operate the sync and web-app features for you. We do not use Your Content to train AI models.

You are responsible for Your Content and for having the rights necessary to process it through the Service.

Feedback

If you send us ideas, suggestions, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose without obligation or compensation to you. Please do not send us anything you consider confidential.

Accounts

You are responsible for activity under your account and for keeping your sign-in access secure. Tell us promptly if you suspect unauthorised use. Accounts are personal to you and may not be shared, sold, or transferred. You may delete your account at any time by contacting us; deleting it ends any subscription going forward and forfeits any unused credits, subject to the Refund Policy.

Intellectual property and licence

The Service, including the application software, website, and branding, is owned by More AI and protected by intellectual-property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. Except where permitted by mandatory law, you may not copy, modify, resell, rent, sublicense, reverse engineer, or create derivative works of the Service, remove or obscure any proprietary notice, or use our name or branding without permission.

Third-party services

The Service can connect to third-party services you configure — AI providers, web search, connectors, browsers, and similar integrations. Your use of those services is governed by their terms, and we are not responsible for them, their availability, or their content.

Disclaimer of warranties

Your use of the Service, including all Outputs and Actions, is solely at your own risk. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, More AI disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, and compatibility.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any particular model, feature, or capacity will remain available, that defects will be corrected, that your data will be preserved or will not be lost, or that any Output will be accurate, complete, or current. No advice or information, whether oral or written, that you obtain from the Service creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you; in that case our warranties are limited to the minimum extent the law permits.

Limitation of liability

To the maximum extent permitted by law, More AI and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of or corruption to data or files, loss of profits, revenue, goodwill, or business, business interruption, loss of use, or cost of substitute products or services — whether or not we were advised of the possibility — arising out of or relating to your use of, or inability to use, the Service, including any Outputs, Actions, commands, errors, or changes the app's agent, code, or automation features make at your direction.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under any non-excludable consumer guarantee. Subject to the foregoing, More AI's total aggregate liability arising out of or relating to these Terms or the Service is limited to the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the liability, or USD 50.

If you are a consumer, these Terms do not affect your statutory rights, and we are not liable for losses that were not foreseeable to both of us when you began using the Service.

Indemnification

You agree to indemnify and hold harmless More AI from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms or the Acceptable Use Policy, Your Content, or your infringement of the rights of others. This does not apply where you are a consumer and the law does not permit it.

Suspension and termination

You may stop using the Service at any time and delete the app and your account. We may suspend or terminate your access — immediately where necessary — if you violate these Terms or the Acceptable Use Policy, if we are required to by law, if your payment method fails or a payment is reversed, or if your use threatens the security or stability of the Service.

If we terminate a paid plan for a reason other than your breach, we will refund the unused part of the period you have paid for. If we terminate it for your breach, no refund is due and unused credits are forfeited. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.

Governing law and disputes

These Terms and any dispute arising out of them or the Service are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that if you are a consumer, you keep the benefit of any mandatory consumer-protection rules of your country of residence and may bring proceedings in the courts there.

Your purchase is separately governed by Paddle's buyer terms, which may specify their own law and forum for the sale itself.

We will try to resolve any dispute with you informally first — please contact us at legal@more-ai.net before starting proceedings. Consumers in the EU may also use the European Commission's online dispute resolution platform.

General

These Terms, together with the Privacy Policy, Refund Policy, and Acceptable Use Policy, are the entire agreement between you and us about the Service and replace any earlier understanding. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign or transfer them, in whole or in part, to any successor in interest, including a company later formed or acquired to operate the Service. Neither party is liable for delay or failure caused by events beyond its reasonable control. There are no third-party beneficiaries to these Terms.

These Terms are written in English. Translations are provided for convenience only; if there is any conflict, the English version prevails.

Changes to these Terms

We may update these Terms from time to time. When changes are material we will update the "Last updated" date and, where appropriate, give additional notice — and for a change that materially and adversely affects a paid plan, we will give notice before it applies to you. Continuing to use the Service after an update means you accept the revised Terms.

Contact us

Questions about these Terms? Email legal@more-ai.net. For billing and refunds, email billing@more-ai.net.